Terms of service

Using the self-service machines

• Please follow the instructions on each machine and the care labels on your clothes.
• Check pockets before washing. We’re not responsible for items left in pockets.
• Please don’t leave machines unattended for long, so they’re free for other customers.

Service washes, ironing and duvets

• We’ll tell you the price before we start.
• Please tell us about anything delicate, valuable or that needs special care when you drop it off, and check your items with us when you collect.
• We wash and dry according to care labels. Some items, such as some wool, silk or feather items, may not be suitable for machine washing; we’ll tell you if so.
• We’ll text you when your laundry is ready. Please collect it as soon as you can.

Collection and delivery

• Collection is arranged by each branch and depends on where you are. We confirm the price and time by text before we collect.
• If you need to change or cancel, please let us know as early as possible on +44 7411 778288.

Business linen

Prices and collection times for business customers are agreed in your quote.

If something goes wrong

We take great care with your laundry. If you’re not happy with anything, please tell your branch straight away so we can put it right.